Working time: Monday to Friday 9 AM - 5 PM
Interpersonal Skills
Course Overview
These courses provide the soft skills required for everyday interactions within the workplace. They are offered individually and allow participants to gain confidence in their skills and abilities.
Different courses can be combined to create a comprehensive course based on the organization’s needs.
Course Modules
Business Writing Skills
- Write messages using a structured business writing process
- Know your audience’s expectations
- Make written text persuasive and powerful
- Improve your electronic communication
- Write a compelling executive summary
- Communicate key issues in your documents
Customer Service Skills
- Understand the value of a customer service philosophy for business growth and service excellence
- Develop and assess the success of a customer service management system
- Display service leadership
- Manage service personnel
- Effectively utilize measurement systems and tools
- Ensure Integration
Assertiveness Skills
- Express assertive behavior for win-win outcomes
- Build self-awareness & achieve success
- Develop proactive responses to offensive behaviors
- Display confidence in your ability to manage challenging situations
- Creating effective results when dealing with others
Leaderships Skills
- Understand how leadership skills can and should be developed
- Know the requirements of leadership
- Capture the attention of people
- Learn new responsibilities and risks
- Develop a vision for the future
Presentation Skills
- Deliver effective presentations that is to the point
- Create strong speeches
- Build audience rapport using body language
- Innovative ideas to create powerful presentations
- Organize main points to focus on audience needs and objectives
- Grab and keep audience attention using different techniques
- Duration: 6 months
- Next Round: 27th Sept.
- Schedule: Every Tuesday and Sunday from 6PM to 10PM